For any web service/app, besides offering an exciting product, great support is very important as well to keep the customers satisfied.
Freshdesk, a feature-rich and web-based help desk application, has recently launched a $10 million Future Fund for startups to provide annual access to their app for free.
They have teamed up with incubators and early stage investors like YouWeb, Tandem Entrepreneurs, Internet India Fund, 500 Startups, and Proudly Made to create this program (yet, applications aren't limited to startups of them).
They are giving away their most advanced "Garden Plan" which allows companies to handle support via e-mail tickets and Twitter/Facebook messages, instantly create a knowledgebase, forums and much more.
The package will include the right to add 3 full-time agents which is more than enough for many startups. And, it can be used to support multiple products with branding for each.
Future Fund is available for 501 startups who is under $1M in revenues and funding (simply, startups who need the offer the most).
If you are a (have a) startup and want to get a chance to use the impressive Freshdesk completely free for a year, check their their Future Fund page.
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